Our Claims Process

What to do in the event of a claim:

• Motor Insurance Claims

  If you are involved in an accident, it is important to follow the following guidelines:

  • Obtain any Third Party and Witness details at the scene of the accident.
  • Take photos of the scene of the accident including the position of the vehicles after impact.
  • Contact us immediately to report a claim on 01924 871111.
• Building Damage Claims

  When your property has been damaged, coping with the disruption and inconvenience is stressful enough; dealing with loss adjusters and tradespeople is extra pressure you could do without, we can help take the stress out of those situations.

  Contact us immediately to report a claim on 01924 871111.

  Aspray, our Property Claims Management service will:

  • Visit the property and carry out a thorough assessment of the damage
  • Prepare a detailed schedule of works and damage report for your insurer
  • Meet the loss adjuster, where required, to negotiate on your behalf and agree repairs
  • Manage vetted tradespeople and suppliers to complete repairs to the highest possible standard
  • Invoice your insurer for all completed works

  Aspray’s efficient and professional service is FREE OF CHARGE* as they invoice your insurer directly for all property reinstatement and repairs.

• Windscreen Claims

  In the event of your windscreen or vehicle windows needing repair or replacement, contact your insurer directly using their windscreen helpline number, this can be found within your policy documents. Or for further assistance call us direct on 01924 871111.

• Liability Claims

  It is important to act quickly with Liability Claims. Simply report the claim immediately to us on 01924 871111. Do not respond to any third party correspondence, please forward this to our office immediately.

  * Please note any excess stated in your insurance policy will still apply. Aspray is paid directly by your insurance company.